Insights

Experts’ Predictions for CRM in 2019
Feb. 18, 2019 — Predictions… Who doesn’t love them? Recently, a group of CRM experts took a look into the CRM crystal ball (which we

Salesforce Commerce Cloud’s New Tools Embed, Personalize, and Connect Shopping Experiences
Feb. 4, 2019 — Salesforce has recently announced that it will enable companies throughout its Commerce Cloud platform with tools to bring artificial intelligence, inventory

Retrospective: What Zoho CRM Brought in 2018
Jan. 22, 2019 – 2019 is here! Although we’re already moving along with what the new year brings, it’s always good to look back at

Zoho Desk Adds Artificial Intelligence After Experiencing New Business Growth
Zoho Desk, a Zoho customer service help desk application, recently announced the addition of features that are enterprise-focused and a new developer platform, all of

Tim Cook Calls for GDPR Style Privacy Laws in the U.S.
Engadget reports: Apple CEO and long-time data privacy advocate Tim Cook has made an impassioned speech calling for new digital privacy laws in the US.

IBM is acquiring Red Hat for $34 Billion
IBM has struck a deal to acquire the cloud software company Red Hat for $34 billion. Here are the key points from the deal announcement:

What’s in your Sales Stack?
SMB teams are finally able to leverage the same level of technology as large enterprise sized company’s. Amazing Software-as-a-Service (SaaS) sales apps are coming to

Announcing Zoho CRM 2018: Get Ready To Sell Smarter, Better, Faster.
Introducing Zia Voice The first conversational AI for sales teams An interactive CRM is all you need to make your business smarter. The first conversational
3 CRM Features Ignored by Small Businesses
Having a CRM means a lot more than just signing up for a free account and dumping your data on the cloud. There are ways