What is Zoho Desk?
Zoho Desk is the best online customer support ticketing system for global businesses of all sizes because it helps you cost-effectively:
Streamline multi-channel customer support tickets
Get the context you need to resolve issues quickly
Prioritize, track and automate routine support tasks
Key Zoho Desk Features
Platform
- Customization
- User, Role, and Access Management
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
Communication Channels
- Customer Portal
- Email to Case
- Chat/Live Support
- Internal Customization
We highly recommend you adopt a complete solution to run your business, ideally combining Zoho Desk with Zoho CRM or Zoho One
Zoho Desk Testimonials
Zoho Desk Implementation Done Right
To get the most from your Zoho Desk investment, it’s important to set up Zoho Desk properly. Proper Zoho Desk implementation includes:
1
Optimizing your support workflows BEFORE automating them in Zoho
2
Strategically setting up your end-to-end customer support ticketing system
3
Establishing your knowledge base and customer portal
4
Creating an integrated business platform that connects other Zoho Apps (e.g., Zoho CRM, Zoho One) to Zoho Desk
5
Training your employees on how to efficiently use Zoho Desk
6
Ensuring ongoing support is easy and cost-effective with a self-service portal
Free Consultation
Not everyone can implement Zoho Desk properly. Choose your Zoho Desk implementation partner wisely.
InterConnecta is a certified Zoho Desk implementation provider, a Zoho Premium Consulting Partner, and we are the leading global Zoho consulting services optimizer.
Let’s discuss your customer support and ticketing system needs, and how Zoho Desk can help you.
Why InterConnecta
InterConnecta doesn’t just connect your business to the cloud. We optimize it first! For more than a decade, InterConnecta has helped more than 500 companies around the world connect and optimize their businesses in the cloud with Zoho including
Our Unique Methodology
That’s why we don’t just set up Zoho Desk, we partner with you first to understand your business needs and optimize your customer support workflows with our Zoho Optimizer Methodology™.
Yes, this is our “special sauce” and how we deliver a custom-fit Zoho Desk ticketing solution that leverages our industry expertise and forward-looking apps, but is just right for your business.
Discovery
- Business objectives
- Project scope & Estimates
- Blueprints
- Roles & tasks
Customization Recommendations
- Customized alternatives
- Solution recommendation
- Business benefits
- Customer acceptance criteria
Solution Design
- Solution definition
- System structure and customization
- Stories from users
- Entity relationship diagrams
Solution Development
- System configurations
- Continuous development
- Solution demo with customer
Testing and Implementation
- System integration testing
- User acceptance criteria
- Warranty agreement
- Solution rollout
Training and System Adoption
- Personalized training sessions
- Admin and/or user guides
- Process reviews with customer
- System monitoring