Zoho Desk Ticketing

Omnichannel, Cloud-Based Customer Service Software

What is Zoho Desk?

Zoho Desk is the best online customer support ticketing system for global businesses of all sizes because it helps you cost-effectively:

Streamline multi-channel customer support tickets

Get the context you need to resolve issues quickly

Prioritize, track and automate routine support tasks

Key Zoho Desk Features

Platform

Ticket and Case Management

Communication Channels

We highly recommend you adopt a complete solution to run your business, ideally combining Zoho Desk with Zoho CRM or Zoho One

Zoho Desk Testimonials

Zoho Desk is great on its own, but it is outstanding when synced with Zoho CRM
Peter F.
Overall a great product, and fantastic value for the money when used as part of Zoho One
Capterra
I like it even more than Zendesk. Powerful automation features. Love the customer portal and knowledge base, we use it every day
Capterra
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Zoho Desk Implementation Done Right

To get the most from your Zoho Desk investment, it’s important to set up Zoho Desk properly. Proper Zoho Desk implementation includes:

1

Optimizing your support workflows BEFORE automating them in Zoho

2

Strategically setting up your end-to-end customer support ticketing system

3

Establishing your knowledge base and customer portal

4

Creating an integrated business platform that connects other Zoho Apps (e.g., Zoho CRM, Zoho One) to Zoho Desk

5

Training your employees on how to efficiently use Zoho Desk

6

Ensuring ongoing support is easy and cost-effective with a self-service portal

Free Consultation

Not everyone can implement Zoho Desk properly. Choose your Zoho Desk implementation partner wisely.

InterConnecta is a certified Zoho Desk implementation provider, a Zoho Advanced Consulting Partner, and we are the leading global Zoho consulting services optimizer.

Let’s discuss your customer support and ticketing system needs, and how Zoho Desk can help you.

Why InterConnecta

InterConnecta doesn’t just connect your business to the cloud. We optimize it first! For more than a decade, InterConnecta has helped more than 500 companies around the world connect and optimize their businesses in the cloud with Zoho including

Our Unique Methodology

Your business is unique. And, so are your customer support workflows.

That’s why we don’t just set up Zoho Desk, we partner with you first to understand your business needs and optimize your customer support workflows with our Zoho Optimizer Methodology™.

Yes, this is our “special sauce” and how we deliver a custom-fit Zoho Desk ticketing solution that leverages our industry expertise and forward-looking apps, but is just right for your business.

Discovery

  • Business objectives
  • Project scope & Estimates
  • Blueprints
  • Roles & tasks

Customization Recommendations

  • Customized alternatives
  • Solution recommendation
  • Business benefits
  • Customer acceptance criteria

Solution Design

  • Solution definition
  • System structure and customization
  • Stories from users
  • Entity relationship diagrams

Solution Development

  • System configurations
  • Continuous development
  • Solution demo with customer

Testing and Implementation

  • System integration testing
  • User acceptance criteria
  • Warranty agreement
  • Solution rollout

Training and System Adoption

  • Personalized training sessions
  • Admin and/or user guides
  • Process reviews with customer
  • System monitoring

Ready to Optimize Your Business with Zoho Desk?

Not sure which Zoho app you need?