Zoho Desk Adds Artificial Intelligence After Experiencing New Business Growth
Zoho Desk, a Zoho customer service help desk application, recently announced the addition of features that are enterprise-focused and a new developer platform, all of this while gaining a 150% growth in new business. These new features are industry-first capabilities that allow businesses to improve agent productivity, manage cross-functional service processes, and integrate customer service […]
Tim Cook Calls for GDPR Style Privacy Laws in the U.S.
Engadget reports: Apple CEO and long-time data privacy advocate Tim Cook has made an impassioned speech calling for new digital privacy laws in the US. At a privacy conference in Brussels, Cook said that modern technology has resulted in a “data-industrial complex” where personal information is “weaponized against us with military efficiency,” and in a […]
IBM is acquiring Red Hat for $34 Billion
IBM has struck a deal to acquire the cloud software company Red Hat for $34 billion. Here are the key points from the deal announcement: IBM will acquire all of the issued and outstanding common shares of Red Hat for $190.00 per share in cash, representing a total enterprise value of approximately $34 billion. JPMorgan […]
Announcing Zoho CRM 2018: Get Ready To Sell Smarter, Better, Faster.
Introducing Zia Voice The first conversational AI for sales teams An interactive CRM is all you need to make your business smarter. The first conversational AI for sales teams, Zia Voice lets you talk to your CRM through voice or chat. Get access to CRM information that’s timely, contextual, and available, right when you need […]
What’s in your Sales Stack?
SMB teams are finally able to leverage the same level of technology as large enterprise sized company’s. Amazing Software-as-a-Service (SaaS) sales apps are coming to market at a rapid pace and they’re affordable. These focused apps are leveling the playing field between the enterprise sales engines and the little startup, and unlike your traditional sales […]
3 CRM Features Ignored by Small Businesses
Having a CRM means a lot more than just signing up for a free account and dumping your data on the cloud. There are ways to make the best of your new system and Brent Leary, cofounder of CRM Essentials, knows this well. In this guest post for Destination CRM, Brent discusses the most important […]
Lead Generation on Twitter – 10 Steps to Grow Your Business
Twitter is where conversations happen. With a mammoth 336 million monthly active users, Twitter reigns as one of the most popular platforms for microblogging. Twitter is a busy place, where opinions, humor, news, and stories are shared by the minute. How can your business be a part of the conversation? Why use Twitter for business? […]
Is my Zoho Account Infected? No. And here is why!
We have recently seen an increasing number of articles that discuss the topic of phishing attacks perpetrated using Zoho accounts. Unfortunately we feel that these articles have not done a very good job at informing the public. In fact, most of them seem to lack the understanding of what is really going on behind the […]
Zoho Taken Offline after Registrar Blocks Domain
On Monday, Zoho’s business entire suite was taken offline after TierraNet, their domain registrar, overstepped its attributes and took Zoho.com offline after a series of banale phishing complaints. Zoho counts Columbia University, Netflix, Citrix, Air Canada and the Los Angeles Times as customers. The downtime resulted in nearly 30 million Zoho users being unable to […]
Salesforce and Apple partner up!
The collaboration is expected to streamline mobile development for customers to bring: A fully native iOS app that will add key features such as Shortcuts and integration with Apple’s Business Chat. A Salesforce Mobile SDK optimized for Swift. Which will allow to build and deploy apps on Salesforce’s Lightning platform. Salesforce’s education platform, Trailhead, as […]
