CRM System Admin- (various) Salesforce.com, SugarCRM, ZohoCRM, ACT

InterConnecta is a champion of CRM technology. We whole-heartedly believe that a well organized, easy to use CRM configuration and process can reap huge rewards and returns in a short amount of time. Up to 30% more revenue per year if optimized correctly.

Organizations of all sizes, across all industries rely on InterConnecta to manage their sales data, improve compliance and reduce costs. The combination of strong customer service, award winning-program management and experienced CRM professionals makes InterConnecta the premier champion of CRM administrative services for any organization.

Role Overview:

The Systems Administrator is responsible for supporting and customizing customer CRM implementations. Activities will include responding to user support requests, system administration, system customization, report and dashboard creation, training end-users on new and existing functionality and evaluating new features. In addition to acting as System Administrator for the CRM application, the successful candidate may support and maintain other technology solutions in the IT software portfolio.

Role Responsibilities:

Perform all tasks related to the day-to-day operations of a CRM system, including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, installation and support of app exchange applications and maintaining a strong security model.

Manage fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

Configure and maintain “sandbox” environments to facilitate successful development and QA testing of new features and functionality.

Develop and implement training plans, including the creation of training material, for users.

Develop reports, dashboards, and processes to continuously monitor data quality and integrity.

Requirements:

Previous CRM administration experience required.

Demonstrated understanding of CRM platforms and services.

Some understanding of business processes and ability to translate business requirements into application functionality.

Strong documentation and training skills.



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