Zoho Desk Ticketing

Omnichannel, Cloud-Based Customer Service Software

What is Zoho Desk?

Zoho Desk is the best online customer support ticketing system for global businesses of all sizes because it helps you cost-effectively:

Key Zoho Desk Features

Platform

Ticket and Case Management

Ticket Creation User Experience
Ticket Response User Experience
Workflow
Response Automation
SLA Management
Attachments/Screencasts
Ticket Collaboration

Communication Channels

We highly recommend you adopt a complete solution to run your business, ideally combining Zoho Desk with Zoho CRM or Zoho One

Zoho Desk Testimonials

Zoho Desk is great on its own, but it is outstanding when synced with Zoho CRM

Peter F.

Overall a great product, and fantastic value for the money when used as part of Zoho One

Capterra

I like it even more than Zendesk. Powerful automation features. Love the customer portal and knowledge base, we use it every day

Capterra

Previous slide

Next slide

Zoho Desk Implementation Done Right

To get the most from your Zoho Desk investment, it’s important to set up Zoho Desk properly. Proper Zoho Desk implementation includes:

1

Optimizing your support workflows BEFORE automating them in Zoho

2

Strategically setting up your end-to-end customer support ticketing system

3

Establishing your knowledge base and customer portal

4

Creating an integrated business platform that connects other Zoho Apps (e.g., Zoho CRM, Zoho One) to Zoho Desk

5

Training your employees on how to efficiently use Zoho Desk

6

Ensuring ongoing support is easy and cost-effective with a self-service portal

Free Consultation

Not everyone can implement Zoho Desk properly. Choose your Zoho Desk implementation partner wisely.

InterConnecta is a certified Zoho Desk implementation provider, a Zoho Premium Consulting Partner, and we are the leading global Zoho consulting services optimizer.

Let’s discuss your customer support and ticketing system needs, and how Zoho Desk can help you.

Why InterConnecta

InterConnecta doesn’t just connect your business to the cloud. We optimize it first! For more than a decade, InterConnecta has helped more than 500 companies around the world connect and optimize their businesses in the cloud with Zoho including

Our Unique Methodology

Your business is unique. And, so are your customer support workflows.

That’s why we don’t just set up Zoho Desk, we partner with you first to understand your business needs and optimize your customer support workflows with our Zoho Optimizer Methodology™.

Yes, this is our “special sauce” and how we deliver a custom-fit Zoho Desk ticketing solution that leverages our industry expertise and forward-looking apps, but is just right for your business.

Discovery

Business objectives
Project scope & Estimates
Blueprints
Roles & tasks

Customization Recommendations

Customized alternatives
Solution recommendation
Business benefits
Customer acceptance criteria

Solution Design

Solution definition
System structure and customization
Stories from users
Entity relationship diagrams

Solution Development

System configurations
Continuous development
Solution demo with customer

Testing and Implementation

System integration testing
User acceptance criteria
Warranty agreement
Solution rollout

Training and System Adoption

Personalized training sessions
Admin and/or user guides
Process reviews with customer
System monitoring

Zoho Desk Ticketing