Help Desk

Make Smart Business Decisions with Advanced Help Desk Analytics

Published by InterConnecta on

  With pricing no longer the distinguisher it used to be, customer service has become the key differentiator that can set your business apart. Evidently, good customer service is paramount. “In 2017, 89% of businesses will compete mainly on customer experience.” – Gartner   Software solutions like Zoho Desk help you deliver top quality customer service. However, deploying a  Read more

Zoho Desk — The Industry’s First Context-Aware Help Desk Software

Published by InterConnecta on

  Get to know more about Zoho Desk, the first context-aware customer support software that presents customer issues against the broader context of their prior activities and interactions.  Almost twenty years ago, Zoho started out as a company that built software for modems and routers. Our customers were network engineers with deep technical knowledge who rarely  Read more

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