Welcome to our update, where you’ll stay up to date with the latest Zoho news in one place!
- Zoho MCP: turn your apps into smart AI agents
- SalesIQ Nova ’25: over 25 new features with AI and live chat
- Busy? Delegate your signature in Zoho Sign without delays
- Zoho Projects Q2 2025: more collaboration, automation, and integration with Jira
- Zoho WorkDrive recognized as “Leader†in 2025 by Nucleus Research
- Webinars on Creator, AI, and CRM
Zoho MCP: turn your apps into smart AI agents
Zoho introduces MCP (Model Context Protocol), a technology that connects AI models like GPT or Claude with your Zoho data and processes so you can work directly in natural language.
With Zoho MCP, apps stop being simple tools and become intelligent agents that understand your context and execute real actions without you having to switch windows or fill out forms.
In addition, this new feature comes with improvements to Zoho’s AI ecosystem:
- Zia LLM, proprietary language model.
- Zia LLM is the new language model fully developed by Zoho, optimized to understand the context of your business data and respond accurately, securely, and personally. It’s designed to integrate natively with Zoho applications, enabling more natural interactions and results tailored to each organization’s specific needs.
- Zia Agents, over 25 ready-to-use agents.
- Zoho adds an initial catalog of over 25 pre-configured AI agents ready to perform specialized tasks. These agents can automate sales, customer service, marketing, data analysis processes, and more, drastically reducing setup time and accelerating the adoption of intelligent solutions in your company.
- Zia Agent Studio, no-code agent builder.
- Zia Agent Studio allows any user, with no programming knowledge, to create and customize AI agents that interact with business data and processes. Its intuitive interface makes it easy to define tasks, rules, and workflows so agents act autonomously and aligned with business needs, all in a visual, user-friendly environment.
- Zoho MCP Server, allowing external agents to perform tasks within Zoho.
- With Zoho MCP Server, you can connect agents developed outside the Zoho ecosystem to execute actions directly in the suite’s applications. This opens the door to advanced integrations, cross-platform collaboration, and hybrid workflows, always ensuring security, permission control, and traceability of every action performed by external agents.
This combination enables process automation, operational scaling, and more agile, autonomous work.
SalesIQ Nova ’25: over 25 new features with AI and live chat
The latest version of Zoho SalesIQ, Nova ’25, brings a series of improvements designed to help you connect better with prospects and customers, optimize your flows, and gain speed in every interaction.
Main new features:
- Revamped Zobot: quickly create bots with predefined templates, import/export flows, and optimize with interaction reports.
- Smarter Answer Bot: thanks to Zia GenAI, it generates clear, natural responses based on your knowledge base and FAQs.
- AI Assistants: write perfect messages, get automatic chat/call summaries, and integrate a ChatGPT assistant for more contextual responses.
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- Flow automation: set up automatic actions based on key events, such as instant notifications when a lead reaches a certain score.
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- Improved messaging channels:
- Manage multiple WhatsApp Business accounts.
- Receive Instagram story replies in your dashboard.
- Send personalized bulk messages and schedule appointments from messaging channels.
- Filter inappropriate language with Profanity Management.
- In-app voice calls: integrate voice calls directly into your mobile app for a frictionless experience.
- Advanced access control: assign permissions by profile for greater security.
- Whisper chat: guide your agents in real time without the customer noticing.
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- New integrations: connect with Bigin to unify sales data and with Zoho Lens for remote assistance with augmented reality.
- Agent mobile app improvements: multimedia editing, WhatsApp templates, chat tagging, automatic summaries, and call management.
- TV display: now also on Android TV, showing key real-time metrics for meetings or monitoring.
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With Nova ’25, you simplify processes, automate interactions, and take your service to the next level.
Busy? Delegate your signature in Zoho Sign without delays
You can now authorize someone else to sign documents on your behalf when you’re unavailable, whether you’re in meetings, on vacation, or juggling multiple tasks at once.
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With this improvement:
- Avoid delays and bottlenecks in your workflows.
- Maintain process continuity regardless of your availability.
- Gain flexibility to delegate at key moments.
You just need to set up a delegate and Zoho Sign will take care of the rest.
Zoho Projects Q2 2025: more collaboration, automation, and integration with Jira
In the second quarter, Zoho Projects has introduced enhancements focused on collaboration, customization, and automation to make project management more agile and flexible.
Q2 highlights:
- Import from JIRA: bring bugs from Jira Cloud or Server and turn them into tasks to manage without interruptions.
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- Scheduled task export: set up automatic daily, weekly, or monthly exports, applying specific views, formats, and filters.
- Search field in task layouts: link project module fields to tasks, both default and custom.
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- Relative date range in custom views: filter by dynamic dates in addition to fixed dates for more flexible criteria.
- “Client Company†is now “Customersâ€: a clearer and more specific name for this module.
- Improved sync preferences with Zoho Books and Invoice: view sync details in projects, tasks, issues, timesheets, and users.
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- Task assignment from the Workload Report: reassign existing tasks to new owners directly from the workload timeline.
- Color palette for statuses: visually categorize progress with more color options.
- New profile-based permissions design: a clearer interface to grant detailed permissions in modules, fields, integrations, and settings.
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These updates are just the beginning: Zoho Projects will continue improving and adjusting features based on user feedback.
Zoho WorkDrive recognized as “Leader†in 2025 by Nucleus Research
For the third consecutive year, Zoho WorkDrive has been named a Leader in the Nucleus Research Technology Value Matrix for Content Services and Collaboration. This recognition reaffirms its ability to deliver high functionality, intuitive usability, and AI-driven innovation, helping businesses streamline workflows, improve collaboration, and maximize ROI.
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Key updates with WorkDrive 5.0:
- Workflow Builder: automate reviews, approvals, data collection, and contract management.
- DLP Policies: protect sensitive data by blocking unauthorized use.
- Restricted access folders: control who can see what content.
- Watermarks: protect intellectual property and reinforce branding.
- Internal AI: content and image generation with maximum privacy.
- Enhanced Zia: automatic summaries and comment translation into 57 languages.
- Deep integration with Zoho CRM: centralized storage and secure collaboration on projects.
- Zia Hubs (beta): AI-powered content hubs to extract context and insights from unstructured data.
With over 900,000 businesses trusting the platform, WorkDrive stands out as a secure, scalable solution ready for digital transformation.
