Zoho News Catch-up: Zoho announces ZIA Agents, CRM improvements, 2025 projection for Creator, new Screening Bot for Recruit, and webinars on SalesIQ, One, and Bookings

Zoho announces the new ZIA Agents, digital employees that work for you and boost your productivity.

 

Zoho has expanded its artificial intelligence platform with the launch of Zia Agents, an innovative solution that enables companies to create and deploy intelligent, autonomous digital assistants across their organization. These agents are designed to automate complex tasks, enhance productivity, and provide accurate responses in various business scenarios.

 

Key Components of Zia Agents:

• Agent Studio: A no-code or low-code development tool that simplifies the creation of custom agents tailored to each company’s specific needs. Users can access a wide range of pre-existing skills, Zoho ecosystem tools, and language models to build their agents.
• Agent Marketplace: A marketplace where Zoho developers and partners can share and distribute their created agents, fostering collaboration and allowing businesses to efficiently implement customized solutions.

(image via zoho)

 

(image via zoho)

 

Practical Use Cases for Zia Agents:

• Project Management: An agent that monitors project progress, sends deadline reminders, and suggests resource reassignments to ensure timely delivery.
• Competitor Analysis: An agent that gathers and analyzes competitor information, providing regular reports on their activities and market positioning.
• Marketing Campaign Optimization: An agent that evaluates campaign performance in real time and suggests adjustments to maximize ROI.
• Regulatory Compliance Assistant: An agent that monitors industry regulations, ensuring that all company operations comply with current legal requirements.
• Training Coordinator: An agent that identifies employee training needs and organizes appropriate training sessions.

 

Tips for Maximizing Zia Agents:

• Define Clear Objectives: Before implementing an agent, establish the specific tasks to be automated and the expected outcomes.
• Integration with Existing Applications: Ensure seamless integration of agents with your company’s current tools and systems for a smooth transition.
• Continuous Monitoring and Improvement: Regularly assess agent performance and make necessary adjustments to optimize their efficiency.

 

At InterConnecta, we are developing our own custom agents designed to address specific challenges and enhance the operational efficiency of our clients. These agents will be available soon, offering tailored solutions to meet the unique needs of each organization!

 

 

CRM introduces improvements in the product configurator and guided CPQ sales.

 

Zoho CRM has enhanced its CPQ module with new features to improve product configuration and the guided selling process. Here are the key updates:

 

• Multi-selection in actions: You can now select multiple records at once in the actions panel, making configuration easier.

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• Duplicate check: A new option has been added to prevent the duplication of mandatory or suggested products in quotes.

(image via zoho)

• Guided selling in custom modules: You can now include custom modules alongside inventory modules in guided selling flows.

(image via zoho)

• Better management of lookup fields: If multiple lookup fields exist in a subform, each will display its own access to guided selling.

(image via zoho)

 

These improvements are already available in data centers in Australia, Japan, and China and will be rolled out to other centers in the coming days.

 

 

Learn about the projected launch of Zoho Creator for 2025.

Zoho Creator has outlined its roadmap for the first half of 2025, introducing a series of features designed to enhance user experience and anticipate future needs. Here are some of the upcoming updates:

• Dashboards in pages: Integrate visually appealing dashboards into your pages for better information presentation.
• Visual workflow builder: A new drag-and-drop workflow builder simplifies process automation.
• Mobile app metrics: Gain detailed insights into user engagement and performance in your mobile applications.
• Enhanced audit logging: Track all user actions comprehensively for better governance.
• Improvements in payment gateways: Manage payment gateways and their authorizations from a centralized space.
• Environment support for custom APIs: Thoroughly test your custom APIs before live deployment.
• And much more.

 

Additionally, the Zoho Creator Launchpad page has been launched, allowing you to experience firsthand the AI-powered capabilities integrated into the platform.

 

These initiatives highlight Zoho Creator’s commitment to providing advanced tools that drive efficiency and innovation in application development.

 

 

Screening Bot for automating candidate pre-selection in Recruit.

Zoho Recruit has introduced the Screening Bot, a tool designed to streamline candidate selection by automating the pre-screening process.

 

(image via zoho)

 

(image via zoho)

 

Key Benefits:

• Automated evaluations: Candidates can now complete assessments directly from the job portal after applying.
• Smart filtering: Set key questions to automatically qualify or discard candidates based on their responses.
• Customizable process: Configure welcome messages, adjust result visibility, and allow candidates to add notes.
• Email integration: Send assessments via email using predefined templates for easier management.

 

(image via zoho)

 

This new feature speeds up the hiring process, helping recruiters focus on the most suitable candidates from the very first interaction.

 

Webinars on Sales IQ, One, and Bookings.