The challenge of maintaining the customer relationship after installation
Solar companies often face the challenge of delivering a modern and efficient after-sales experience that helps customers feel supported even after their system has been installed. In this case, there was a clear need for a simple tool that allows end users to check the status of their installation and quickly resolve questions—without relying solely on the support team.
A digital solution focused on customer autonomy
InterConnecta developed a new mobile app tailored for end customers that connects directly to the company’s CRM.
What sets it apart?
The app includes an integrated intelligent assistant that:
- Answers frequently asked questions.
- Shows installation progress.
- Notifies customers about upcoming technical visits.
- Escalates to human support only when needed.
Key features:
- Simplified login via OTP sent to the customer’s email.
- Temporary master code for testing.
- Direct installation via TestFlight (no email validation required).
Smart assistant for end customers
A highlight of this implementation is the intelligent CRM-connected agent, designed for solar companies with high volumes of repetitive inquiries.
It provides instant, automated responses about:
- Current installation status.
- Scheduled technical visits.
When more complex needs arise, the conversation is automatically handed off to a human agent—saving time and resources.
💬 “Our customers call too much and overwhelm the team.”
A common concern this tool is built to address.
✅ Main advantage: Faster support and reduced operational load.
✅ Estimated savings: Around 40% fewer repetitive support tickets.
Tangible results that improve after-sales experience
- Greater customer sutonomy
Customers can check installation status, upcoming visits, and more, directly from the app—no need to contact support. - Reduced support response time
The smart assistant resolves common questions automatically, allowing the human team to focus only on complex issues. - CRM-Connected support
Integrated with Zoho CRM, the assistant delivers responses based on real customer data, improving accuracy and personalization. - Enhanced post-sale satisfaction
A blend of self-service, instant responses, and real-time tracking results in a smoother and more positive experience for end users.
Looking to modernize your solar customer experience?
If your solar company wants to streamline after-sales service and deliver smarter, faster customer support, our team is here to help.
📩 Contact us to schedule a personalized consultation and learn how to implement this solution in your business.
