Implementation of the month: Custom application development for Zoho Inventory that speeds up the dispatching process.

This month, we highlight an implementation carried out by our team for a leading company in the sale of high-value products with serial numbers, which needed to optimize its processes within Zoho Inventory.

 

Challenge:

The company relied on a manual process that required multiple steps:

• Registering customers one by one
• Creating sales orders
• Scanning product serial numbers
• Managing shipments and income

• This process took between 5 and 10 minutes per transaction.
• The prolonged time, combined with the risk of human errors, reduced operational efficiency and affected customer satisfaction.

 

Solution:

To address these challenges, we developed a custom application specifically designed to automate and streamline manual processes within Zoho Inventory.

 

The application allows for:

• Customer Registration Automation: The application requests the customer’s phone number and automatically searches the database. If not registered, it quickly collects the necessary information to complete their profile.
• Sales Management Optimization: Depending on the type of delivery, the application allows scanning of serial numbers and automatically lists the products in Zoho Inventory. For immediate deliveries, the entire process is managed in an automated flow.
• Future Delivery Management: Customers can choose the date and place of pick-up and designate the responsible person. The application automates the creation of sales orders, manages payments, and completes the process at the time of delivery.
• Payment and Digital Signature Integration: The application facilitates payment, including available credits, and allows for a digital signature, reducing the need for manual intervention.
• Instant Communication: Upon completion, the customer receives an SMS and an email with the purchase receipt, warranty documents, and delivery confirmation.

 

Benefits:

The implementation of the custom application by InterConnecta generated a series of significant improvements:

• Time Reduction: The InterConnecta application reduced the transaction time from 5-10 minutes to less than 1 minute.
• Error Reduction: Automation significantly reduced human errors.
• Customer Satisfaction Improvement: Speed and accuracy improved the customer experience and increased loyalty.
• Operational Efficiency: The company was able to handle more transactions without increasing staff, optimizing its resources.

The implementation of this custom application in Zoho Inventory, developed by InterConnecta, not only solved the client’s key operational issues but also enhanced efficiency and accuracy in inventory and sales management. This solution reinforces InterConnecta’s position as a leader in developing advanced solutions within the Zoho environment, capable of adapting to each client’s specific needs and taking their operations to the next level.

This is another example of how our solutions can transform and optimize a company’s operations. If you are interested in discovering how we can help you implement innovative technological solutions in your business, don’t hesitate to contact us.