IC Assistants: the New Generation of Artificial Intelligence Applied to Zoho

The New Frontier of Productivity with Zoho and AI
For years, at InterConnecta we’ve helped hundreds of companies automate and optimize processes with Zoho. But now we’ve taken a step further: we are developing our own intelligent virtual assistants, trained to interact with the real processes of our clients.

This suite of assistants, called IC•Assistants, was designed to integrate natively with the Zoho ecosystem and also with tools like Notion, Zoom, and internal knowledge sources, delivering quick, precise, and actionable responses for key processes in sales, support, and project management. Each assistant solves specific tasks with a practical and results-oriented approach.

Throughout May, we started testing them internally within our sales, projects, and support teams. And the results are promising.

What is IC•Assistants?
IC•Assistants is a suite made up of various virtual assistants, each with its own name, personality, and specific functions. Unlike typical generic bots, these agents are designed to act as true specialists in their area:

How to Access the Assistants
The IC•Assistants suite is designed to scale according to each company’s needs and digital maturity. That’s why we’ve defined three access levels:

Level 1 – Free Access via the Customer Portal
All InterConnecta clients will be able to use basic query assistants directly from their support portal, without any prior configuration. Ideal for answering common questions, consulting documentation, or checking the status of their tickets.

Level 2 – Connection with Your Own Data
This level allows the assistants to access specific information from your company, such as CRM records, tickets, meetings, and documents. It requires personalized integration and enables contextualized responses that understand your operations and customers.

Level 3 – Assistants That Perform Tasks
At this level, assistants not only respond—they act. They can send emails, log data in Zoho CRM, assign project tasks, or trigger automated flows, all autonomously. It’s intended for companies seeking real automation with immediate operational impact.

Which Assistants Are Included in the Base Mode?
From the beginning, IC•Assistants will offer a set of functionalities available in the Base Model, accessible to all users from the Customer Portal. These five assistants are enabled at this first level:

• MIA – Sales Summary Assistant
  Organizes sales information, structures sales tasks, and recommends best practices in CRM and Zoho Desk.
• MIA – Meeting Analyzer
  Summarizes key meetings, identifies opportunities and pending tasks, and suggests immediate actions to move forward.
• DEVON – Desk Assistant
  Centralizes ticket, document, and process information. Ideal for support or post-sales teams handling multiple workflows.
• ARI – Training Model
  Guides the selection and use of IC Academy courses, explaining formats, certifications, and options by role or industry.
• TRIAGENT – Triage Assistant
  Analyzes the context of the query and automatically selects the most suitable assistant to respond accurately.

Each of these assistants can be used immediately with basic functionalities and is designed to solve common needs quickly.

Tested Within InterConnecta
This month, we began a controlled internal use phase, where various InterConnecta teams interact with the assistants in real tasks:

• The sales team used MIA to analyze ongoing opportunities and adjust follow-up messages.
• In projects, MANNY helped centralize data from open tickets, pending tasks, and customer questions without needing to review multiple sources.
• And the support team tested TRIAGENT’s effectiveness in channeling incoming queries and activating the most suitable agent in each case.

In all cases, feedback has been measured and recorded, helping us fine-tune the assistants before their official release.

Initial Metrics: Real Impact
Even during testing, we’re already seeing concrete benefits:
🔹 +50% conversion in leads when using MIA for personalized follow-ups.
🔹 –25% operational time reported by PMs using MANNY to centralize their information.
🔹 +37% improvement in strategic decisions when using TRIAGENT to automatically assign the most suitable assistant in critical situations.

Why Is This Implementation Important?
Because it represents a new step in our value proposition: we not only implement Zoho—we now enhance Zoho’s use with personalized artificial intelligence. And, as always, we test it in-house first.