Superintendencia de Banca, Seguros y AFP (SBS)

Government & Nonprofit

Superintendency of Banking & Insurance

Peruvian SBS is the agency in charge of regulations and supervision of Financial Systems, Insurance, and the Private Pension System, as well as to prevent and detect money laundering and illegal activity financing.

The Challenge

  • SBS needed to identify outdated workflow processes that were delaying response times and decreasing customer satisfaction.
  • Transition from Zoho Support to Zoho Desk.

The Solution

Workflow update, optimization, and automation.

The Results

  • Real-time monitorization.
  • Work prioritization and distribution.
  • 83% increase in customer satisfaction.
  • Successful agent transition to Zoho Desk.

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