GBS is a Peruvian company that provides specialized process and consulting services, and high-level training in…
Government & Nonprofit
Peruvian SBS is the agency in charge of regulations and supervision of Financial Systems, Insurance, and the Private Pension System, as well as to prevent and detect money laundering and illegal activity financing.
- SBS needed to identify outdated workflow processes that were delaying response times and decreasing customer satisfaction.
- Transition from Zoho Support to Zoho Desk.
Workflow update, optimization, and automation.
- Real-time monitorization.
- Work prioritization and distribution.
- 83% increase in customer satisfaction.
- Successful agent transition to Zoho Desk.