GBS

Technology

GBS

GBS is a Peruvian company that provides specialized process and consulting services, and high-level training in information technologies with over 15 years of experience.

The Challenge

  • Optimization of their Zoho CRM platform with a focus in increasing visibility and obtaining real-time information over their sales activities.
  • Obtain better control over project management after securing a sale with real-time visibility of the state of projects via reports and dashboard.
  • Manage their Human Resources.
  • Optimize process and information flows for the Commercial, Customer Support, and Human Resources departments.

The Solution

  • Implementation of Zoho One to improve the company’s commercial and management processes.
  • Creation of a workflow centered on sales opportunities and daily task tracking for the Sales Department.
  • Configuration of reports and dashboards for Management to track the Sales Department’s activities for better decision making based on key indicators.
  • Configuration of Zoho Projects for a real-time monitorization of task management.
  • Full analysis of their Commercial, Customer Support, and Human Resources processes and creation of new workflows for each area using the newly implemented Zoho applications.

The Results

GBS was able to optimize their marketing, sales, and post-sales processes by using tools from Zoho One. Also, the company improved their Human Resources management through Zoho People.

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