Automation: The Easier Way to Resolve Exceptions



In most businesses, the high volume of data exchange between trading partners can only be monitored through an automated system. That’s why automated validation and exception handling in B2B middleware is so important. It makes it possible to monitor exceptions – not just data exceptions – but also communications, file and database access, and application integration exceptions.

To resolve an exception, you must first have information about its nature, location, and cause. Resolution can be easy, or it can sometimes be more complex. It might involve simply retrying a failed communication step, or going back to a trading partner or application data source and resolving a data quality issue, then reprocessing the data that failed. A delay in any one of these steps – exception detection, diagnosis, and resolution – increases operating costs, unpredictability, and the chance of disrupting downstream business.

• The first and arguably most important step in managing exceptions is detection. Your B2B solution should provide the ability to identify the kinds of errors you want to be notified about and issue notifications that include enough information to locate and diagnose each exception.

• After detection, comes diagnosis. All B2B solutions generate logging data for diagnosing exceptions. But rapid diagnosis also depends on the ability to filter and drill down on log data for both process and data exceptions.

• The final exception-handling step is resolution. The most important capability needed for resolution is the ability to isolate and reprocess or resend only the data that was not processed successfully.

By implementing these exception-handling tools, you should notice faster resolutions and responses, lower operating costs, and avoidance of downstream business disruptions and penalties.

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