You and Your CRM Need to Talk: Voice Activation Is Coming

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  Thanks to Siri, Google, and Alexa, many of us are already speaking to our consumer devices. But voice-activated technology will soon have plenty of business uses as well. We spend a lot of time talking to our gadgets these days. Whether we’re seeking directions from Siri or weather updates from Alexa, speech is quickly  Read more

Salesforce Analytics Launches New Connectors for CRM Data

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  Salesforce is making it a lot easier to connect a company’s data stores with its cloud-based analytics function by including wizard-like connectors in the platform. If your business is growing, and you know you need to update your IT system to match that growth, chances are you’re considering adding an analytics function to help  Read more

Announcing Zoho SalesInbox for Salesforce

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Salespeople’s daily lives revolve around two apps: email and CRM. They use email for communicating internally and, most importantly, with prospects and customers. They use CRM for tracking their pipeline, managing contact information, forecasting and prioritizing their activities. Since email and CRM are indispensable for every salesperson, doesn’t it make sense for both these tools to work together? It’s  Read more

SalesInbox: The new email plugin from Zoho for Salesforce

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Zoho SalesInbox uses customer data in Salesforce Sales Cloud to automatically prioritize customer conversations Image: Zoho SalesInbox Enterprise software company, Zoho, has launched Zoho SalesInbox, an email plugin for Salesforce, designed for salespeople that works with Gmail, Exchange, Yahoo! Mail, Zoho Mail and other standard email services. SalesInbox uses customer data in Salesforce Sales Cloud to automatically prioritize  Read more

The Importance of CRM Systems in Higher Education

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If you ever wondered what customer relationship management systems are and why should higher education institutions consider purchasing one – this article is for you. Higher education institutions (HEIs) are experiencing vital changes in the way they operate and interact with their ‘customers’, i.e. students, their parents, alumni, employers and staff members. Higher education clients  Read more

The Operating System for Business Makes a Giant Leap With Zoho One

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One Integrated Suite for Sales, Marketing, Customer Support, Accounting, HR, Productivity, Collaboration, and Business Intelligence Applications Zoho today introduced Zoho One, an all-in-one suite of applications to run an entire business—across every function and organizational group. Zoho One includes more than 35 integrated web applications and an equal number of mobile apps—under a single sign-on  Read more

Why Your CRM Should be Fully Integrated?

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Having a good CRM system means it should include all costumer lifecycle, form end to end. It should be the hub of all costumer activity across all platforms and channels: project and inventory management, survey responses, email, telephony, etc. Using  one or more external applications can “bring about a downright tsunami”. Centralizing all the information of  Read more

The Evolution of CRM systems: From Rolodex to Mobile CRM

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CRM has not always existed, there were other methods to keep a relationship between customers and the organization. We are going to look back and review how we end up having a CRM system. The very beginnings At first, pen and paper where the solution. Before the 50´s they kept the information on books, because  Read more

Top 10 Cloud-Based Myths Part II

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We continue our conversation from the past few weeks about Cloud Based Solutions vs. In-House. Last week we talked about Garner’s top 10 most common myths for cloud solutions analyzing the first 5. For Part I Click Here Here are the next 5 Myths: Myth 6: Cloud Is Less Secure Than On-Premises Capabilities Cloud computing is  Read more

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