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Make Smart Business Decisions with Advanced Help Desk Analytics

November 2, 2017

  With pricing no longer the distinguisher it used to be, customer service has become the key differentiator that can set your business apart. Evidently, good customer service is paramount. “In 2017, 89% of businesses will compete mainly on customer experience.” – Gartner   Software solutions like Zoho Desk help you deliver top quality customer service. However, deploying a  Read more

Convert social chatter into actionable leads

October 30, 2017

  Customers these days can come from anywhere. According to a survey by DemandWave, social media is one of the better lead generation channels,accounting for about 55% of the business involved. Many potential customers navigate to an organization’s page on platforms like Facebook, Twitter, and Google+. While there, customers tag the business in posts, like their pages,and share posts where the business is mentioned. Because social media makes it easy for potential customers and  Read more

The CRM State of the Union: It’s Time for Empathy with the Customer

October 26, 2017

  With consumers now in control of the conversation, businesses must start approaching the customer as a lifelong relationship that needs to be nurtured. Amazon’s purchase of Whole Foods over the summer wasn’t just another notch on its belt. It showcases a trend that is consuming the marketplace. We no longer live in the Age  Read more